Who are your users? What are the key characteristics that
affect how they use a site and how they learn from it? Some important issues
include
- Technological Sophistication
How proficient are your users with computers? With the Internet? With
the World Wide Web? Can they recover from mistakes easily?
What do they already know about the content of the website? Have they
used sites like this before?
How skilled are your users at learning new things? Do they experience
anxiety when faced with something new?
|
